Jeff Patton’s description of User Story Mapping fundamentally changed the game of how we plan product development. I’ve been using and refining my approach to Story Mapping for over a decade and have curated what I’ve learned into this visual guide. I have also developed some talks on the topic, as well as a highly-rated […]

Where It Began… I initially wrote this back in the spring of 2020 when the Covid19 pandemic had largely forced knowledge work efforts out of corporate offices and into homes. Many of my clients at the time had never worked full-time from home, and in addition to the massive anxiety of the pandemic, learning to […]

The Case A software development team in a large financial services company had just completed a significant scope of work. They had just been given their next assignment. The team was responsible for part of the sales pipeline on the company’s website. The sales group had been tracking usage metrics on one particular line of […]

One of most frequent assertions I hear when groups of people are solving tough problems together is “we need to communicate more.” There is always plenty of agreement, though things get a lot more ambiguous when it comes to increasing the effectiveness of efforts to communicate. This Visual Guide is a take away from my […]

A reference PDF from my workshops that examine how people prefer to interact with information and communicate with each other.

To Predict, or Not to Predict, and So What? Leaders and organizations are constantly making a steady stream of decisions. Achieving desired outcomes is often heavily dependent on a specific future coming true. The more stable and known something is, the more predictable it is. It is to decide to invest time, effort, and money […]